WARRANTY TERMS AND REGULATIONS
1) Standard item
1.1 Warranty period
Allied Group Holdings Co., Ltd., hereinafter referred to as the company, authorized designated service center, hereinafter referred to as the service center (collectively referred to as XX) Provide 1-year warranty service (and from the purchase date on the invoice) and provide related paid maintenance services and/or maintenance plans after the warranty period.
1.2 Liability
XX shall not be liable for any direct or indirect loss or damage to any person or property caused by improper use of the Product or failure, damage or stop of any Product.
1.3 Customers in outlying islands/remote areas/forbidden areas
If customers in outlying islands/remote areas/forbidden areas need warranty services, they must pay surcharges for attendance outlying islands/remote areas/forbidden areas (except Tung Chung City Centre). If the product needs to be sent to the factory for repair, the customer must send the product to the customer service center or urban area by himself, and pick it up at the same location after the product is repaired.
2) Customers should know that :
2.1 Product Warranty Record Card
Our company product warranty record card is only applicable to Hong Kong and Macau. Before providing services, customers are required to present the product warranty record card and the official invoice issued by the distributor in Hong Kong or Macau to the technician for inspection. If the customer fails to produce valid documents, the required maintenance costs will be payable. The product model on the product warranty record card must match the body, and the purchase date on the product warranty record card must match the date on the official invoice to be valid. Except for our company product warranty record card, any warranty registration card issued by any business name or person is not recognized by XX. Customers must accurately complete the product warranty registration and send it back to the service center within ten days after purchase, otherwise the warranty service may be delayed.
2.2 On-site working environment
Customers must provide appropriate and safe Internet access facilities and arrangements for technicians to inspect and repair, otherwise Customers must pay the fees for the relevant equipment and arrangements provided by XX.
2.3 Body/Batch Number
Customers are not allowed to change the body/batch number on the product without authorization. If the body/batch number on the product is found to be inconsistent with that listed on the product warranty record card, the product warranty record card will be invalid. (If applicable)
2.4 Warranty service
Except for the following charging items, if the product fails, it will be verified by the service center that it is normal in case of use, the service center will provide free repair and replacement parts for the products within the warranty validity period. Any damaged parts after replacement will be owned by the company. 2.5 Installation address
Customers must notify the service center as soon as possible if they need to change their addresses or change owners of products.
2.6 Maintenance services and extension plans
The company and/or service center may notify your customer of the maintenance services and/or extension plans of the relevant products.
2.7 Latest promotions and discounts
The company wishes to keep in touch with you through email, telephone marketing or SMS to provide the latest promotions and discounts on products
3) Charging items
The following items are not included in the warranty scope, and customers must pay separate required service fees:
3.1 Products that have been obviously or unobviously modified, changed or repaired by technicians who are not the service center.
3.2 Products that have been damaged by inappropriate or negligent use, abnormal power supply or abnormal voltage, accidents, natural disasters, or insects, foreign objects, liquid intrusion, corrosion or external factors.
3.3 Normal operation is affected due to improper installation of the product.
3.4 The following situations are not covered by the warranty:
1. Use improper, negligent, fire, electric shock and other behaviors or unnatural actions, and improper modification fails to operate in accordance with the instructions attached to the product.
2. During the repair process of all faulty repair products, we do not assume any legal responsibility and maintenance obligations for the integrity and confidentiality of the data stored in the products.
3. Subject to dismantling by non-maintenance personnel.
4. Abnormal wear or fall.
5. Lost purchases are invoiced, altered, or the purchase date is not on the invoice.
6. The purchase invoice date has exceeded the warranty period on the date of repair request.
7. If the product serial number attached to the product has been changed, deleted, or removed.
3.5 Customers of all data storage products need to save the content of the products in reserve copies before repairing them. The Company and XX do not provide copying or storage services.
3.6 During the repair, the stored content of the product may be deleted, and the company and XX will not notify the customer in advance. The Company and XX will not be liable or compensated for any loss of data caused therefrom.
3.7 Whether it is renewed during the warranty period or after the parts are repaired outside the warranty period, the damaged parts belong to the company.
3.8 For products not within the warranty period, customers must pay the basic test fee. The cost of spare parts is separately based on the manufacturers recommendation of individual products.
4) Chinese-English comparison
If there is any difference between the terms and provisions of the Chinese and English versions, the Chinese version shall prevail.
5) Determine the version
If the online terms and conditions are different from the printed version of the product warranty/warranty certificate/warranty card/warranty registration form (if any), the printed version shall prevail.
6) Dispute
All terms and provisions are subject to change without notice. In case of any dispute, the Company reserves the right to make the final decision.
7) The Product Warranty Record Card of the Contracts (Third Parties) Rights Ordinance (Cap. 623) does not confer or intend to confer to any third party any benefit or right set out in the Contracts (Third Parties Rights) Ordinance (Cap. 623) to enforce the contents of any provision of the Product Warranty Record Card.